WE DESIGN SOFTWARE ROBOTS THAT STREAMLINE WORK AND CUSTOMER SERVICE
Our digital workers / digital assistants streamline repetitive processes and tasks. They operate in parallel and cooperate with the traditional workforce within the framework of workflow, i.e., the flow of documents and information between employees.
DISCOVER WITH US INDUSTRIES THAT CAN BE IMPROVED BY AUTOMATION
Take advantage of reliable digital workers / digital assistants to enhance productivity and increase performance in industries such as:
Hire a professional virtual staff available 7/24/365 for approx. 20% of the full-time employment cost of a human employee
Cut down process costs to approx. 50%
Oszczędź czas i wysiłek przy przetwarzaniu dokumentów o ok. 60-100%
Save time and effort in processing documents by approx. 80%
Save time and effort in processing documents by approx. 100%
TAKE FULL ADVANTAGE OF THE POSSIBILITIES OFFERED BY AUTOMATION
You no longer need to build bots from scratch to enter the path of digital transformation where speed, efficiency and accuracy are essential.
Our digital employees are designed so as to implement the programs owned by the company in a foolproof, easy and intuitive manner and to interact with the user interface just like humans. During their employment, they will be trained to carry out specific tasks characterized by different levels of complexity and on a different scale, in cooperation with their human colleagues. In this way, they will quickly adapt to the performance of mass, routine, daily duties in old and new systems alike.
HOW DOES A VIRTUAL EMPLOYEE WORK AND WHAT CAN IT DO FOR YOU?
The digital worker / assistant is based on software that combines robotic process automation (RPA) with artificial intelligence (AI) and machine learning (ML). Its level of intelligence allows it to communicate with people by means of natural language and to perform various activities on many levels simultaneously. It reads any information displayed on the screen perfectly and is able to process up to several thousand documents all at once. At the same time, it imitates the work of real employees in various processes (mouse movements and keyboard clicks). All this to transfer data from one system to another in a quick, safe and error-free manner, and to relieve your human staff in tedious and repetitive work.
Over time, through action (machine learning) and natural language processing, our virtual employee will learn to prioritize business and IT processes such as accounts payable.
This will allow it to handle exceptions to standard tasks. Therefore, it will perform a wide variety of independent and complex tasks with little supervision or even with none at all.
IS IT EASY TO IMPLEMENT AND MANAGE A DIGITAL WORKER?
WHY DO YOU NEED A VIRTUAL EMPLOYEE?
BOT4ME will unlock space for you to benefit from enormous human potential in terms of creativity and ingenuity, unique human strength and to increase and accelerate its efforts.
Repetitive and tedious tasks will be taken over by digital workers, thanks to which you will harness the full potential of your human employees by involving them in more strategic and creative tasks related to, for example, sales and demand generation.
EXEMPLARY DIGITAL WORKERS AND THEIR COMPETENCES
Digital Assistant for HR
· Support of employment and dismissal in employee onboarding
Digital Assistant for Customer Service
- Creating accounts and contacts
- Verification of clients
- Handling inquiries (sending replies in chat)
- Complaints handling (in chat)
- Communication with people in different languages (e-mail, instant messaging, SMS)
- Automatic file upload (documents and sheets)
- Generating offers and calculating prices
Digital Assistant for IT
- Granting access / authorization to databases: used applications, hardware and collaboration tools
- Resetting passwords
- Handling IT service department requests
- Fulfillment of the equipment demand
- Downloading license files from various systems and saving in dedicated directories and archiving them
- Printing documents
- Reporting tasks with statuses
- System change management
Digital Assistant for Finance and Accounting
- Entering data from electronic documents into financial and accounting systems (e.g., entering invoices to Enova or Saldeo)
- Import bank statements from different banks
- Preparation and recording of payments in internet banking systems
- Posting VAT invoices
- Settlement of contractor payments
- Periodic reconciliation of balances
- Preparation of payroll
- Settlement of temporary work based on the presented invoices
- Settlements with PFRON
- Checking if the company is on the so-called MF white list
- Settlement of business trips
- Submitting requests
- Payment acceptance
- Settlement of business trips
- Acceptance of extras and bonuses
Digital Assistant for Debt Collection
- Verification of arrears and identification of unpaid invoices
- Calculation of arrears
- Sending automatic payment reminders by e-mail or SMS
- Sending overdue notifications
- Generating reports and statements on payment and debt status
Digital Assistant for Controlling and Quality (ISO)
- Data Extraction
- Generating reports and summaries
- Verification of downloaded reports
- Moving downloaded reports and summaries to selected folders
- Sending reports and summaries to designated persons
- Collecting rationalization applications
- Handling of corrective and preventive notifications
- Product quality control
- Generating a quality problem solution report (8D Report)
Digital Assistant for Administration
- Handling incoming and outgoing correspondence flow
- Reading incoming e-mail
- Download attachments from e-mail
- Converting paper documents to digital by means of IPL
- Entering data into the system
- Electronic service of fixed assets
- Keeping a register of contracts
- Powers of attorney management
- Preparation of applications for the Management Board
- Fleet management
- Analysis of fines received by drivers
- Sending employees reports on the use of company cars for private purposes
- Digital archiving of documents
Digital Assistant for Marketing and Sales
- Real-time sales and promotion audits
- Generating invoice numbers and invoicing
- Checking stock quantities and prices
- Processing payments
- Answer product questions
- Sending inquiries depending on urgency
- Process automation related to alerts and monitoring customer feedback
Digital Assistant for Purchases, Deliveries and Logistics
- Creating orders for products and services
- Address book processing (supplier management)
- Operations on accounts with suppliers
- Recording changes and transactions
- Verification of order inconsistencies in SAP
- Creation of shortage list and sending for reconciliation
- Supplies management
- Managing invoices and contracts
- Freight management
- Supply and demand planning
- Processing returns
- Recommendations on ways to streamline and improve your ordering and shipping processes
Digital Assistant for Warehouse
- Planning receipts and releases of goods
- Handling order-related e-mails
- Entering orders and processed data into systems and applications
- Inventory control
- Download and verification of stock data
- Optimization of warehouse space
We provide uninterrupted customer and employee service that never sleeps and reacts at any time of day or night.
HARNESS THE FULL POTENTIAL OF BOT4ME
Customer / contractor / patient service
It will SCHEDULE a meeting or visit
It will suggest available dates, and then send a notification about the appointment and a reminder about the date of the meeting (text message, messenger, e-mail).
It will SUPPORT customer inquiries
It will verify customer inquiries, answer questions in different languages, refer to the knowledge base or connect with the appropriate employee.
It will GENERATE offers and price lists
It will prepare the necessary documents such as contracts, offers, price lists, and invoices.
It will SUPPORT electronic engaging / dismissing of staff
It will send the employee the necessary documents upon employment or termination of employment.
It will ADMINISTER online training
It will direct and enroll the employee for training, record the training in the employee’s work card and keep track of the dates of the next necessary training.
It will PERFORM a wide range of other recurring HR tasks
It will issue the necessary certificates, calculate wages, handle sick leaves and settle the use of a company car for private purposes.
It will SPEED UP payments
It will quickly verify identity, transfer details, confirm the correctness of payments and withdrawals, and detect any arrears.
It will IMPROVE fiscal supervision
It will periodically audit payments and processes, so you can identify cases of intentional and unintentional fraud.
It will GENERATE notifications and reports
It will notify about any suspicious or invalid transactions and report any problems, including the reason code.
It WILL MONITOR and ANALYZE incoming e-mails
It will quickly identify the content of the received email, classify it, and set priorities. Next, it will log in to the appropriate systems, connect to the appropriate documents and forward them to the relevant person. It will inform about threats or issues.
It will HELP with the paperwork
It will quickly acquire and extract accurate data from PDFs, checkboxes, scans and images, and integrate them into its forms and document management systems.
It will digitally ARCHIVE old e-mails and tidy up your mailbox.
Orders, delivery and shipping
It will ACCEPT orders
It will collect, consolidate and verify data from many places at the same time (applications, auctions, e-mails, web forms, internal systems) and enter them into CRM.
It will GENERATE offers
It will draw up a contract or order, which it will then send to addressees by e-mail along with the valuation and invoice.
It will ARRANGE shipment
It will check stock levels, inform about the delivery time and status, and enable order tracking in real time.