MEDICAL VOICEBOT - "AI ALICE" - RECEPTION BOT
The medical bot, "Alice," is a multi-channel reminder solution (voice bot and SMS text bot) that allows for the automation of medical appointment scheduling processes, which can help reduce patient absenteeism rates by up to 50%.
Patient missed medical appointments is a serious problem in doctors' offices, clinics, clinics and hospitals. Our text bot and chat bot for hospitals can help solve it, enabling automatic communication with the patient in multiple ways (text and voice) and in any language. VoiceBOT and ChatBOT for making appointments and for confirming medical appointments connect seamlessly with a doctor's calendar or EDM system, making the automation process easy and efficient.
Patients live increasingly hectic lives and often forget about their appointments. Our ChatBOTs and VoiceBOTs allow patients to be reminded of their appointments based on patient demographics and past behavior, providing a more effective and consistent communication strategy and increasing confirmation rates.
Who is the BOT for to make appointments and CONFIRM appointments?
The voice bot is dedicated to medical offices, clinics and hospitals. The reception bot not only makes and confirms medical appointments, but also supports the work of reception and call centers, enabling automation of multi-channel communication with customers.
“AI Alice” arranges and confirms medical appointments.
How does the BOT work for hospitals, clinics and doctors' offices?
The voicebot is a computer program that uses speech recognition technology to interact with patients.
Patients can use the voice assistant service (VoiceBot) by calling a dedicated phone number or using the mobile app.
VoiceBot starts a conversation with the patient, asking about the purpose of the visit, preferred appointment and other information.
A voicebot for the front desk can use information stored in the EMR (Electronic Medical Record) or CRM (Customer Relationship Management System) system to allow appointments to be booked at a convenient time.
After selecting an appointment, the medical voicebot confirms the appointment and reminds you to bring documents and other information useful to the doctor.
The front desk chat bot can also send the patient an SMS or email reminder before the appointment to make sure the patient doesn't forget the appointment.
VoiceBot can automatically cancel an appointment if the patient does not confirm it within a set time.
The voicebot can also allow the patient to reschedule or cancel appointments, allowing flexibility in scheduling.
Visit data is recorded in the EMR or CRM system, allowing medical staff to easily manage visits and prevent unnecessary delays.
Top 10 Benefits of the VOICEBOT:
Process automation
The voice assistant allows you to automate the processes of appointment booking and confirmation to eliminate the need for extra administrative staff.
Efficiency
The voice assistant allows faster and more efficient booking to reduce the number of cancellations, resulting in a better rate of resource utilisation by patients.
24/7 Availability
The voicebot is available 24/7, which means patients can make appointments at a time convenient to them, increasing patient comfort and satisfaction.
Customisation
The voice assistant customises the process of medical appointment booking in terms of preferred dates, providers and health centres.
Cost savings
The voicebot can cut back on front desk service costs, boost efficiency and reduce the number of booking errors.
Better accessibility
The conversational bot allows easier patient access to medical services and shortens the patient wait time to improve patient loyalty.
Integration with booking systems
The bot can be integrated with booking systems in order to allow you to automatically add appointments to your medical schedule.
User-friendliness
The voice assistant is easy to use and requires no technical expertise, allowing you to increase work flow efficiency when making appointments.
Time saving
The voicebot can help optimise the working time of medical staff as there is no need to spend time answering phone calls.
Building positive patient experience
The voice assistant builds a positive image of a medical facility by effectively managing the process of appointment confirmation.
VoiceBOT vs robo-call
A voice assistant is a more advanced and interactive tool for front desk management in a medical facility, offering more flexibility to improve patient experience, while robo-call only provides information about the agreed appointment time.
VoiceBot:
It is a computer programme that uses speech recognition technology to interact with patients.
It is able to talk to the patient and ask for the necessary appointment information.
It provides flexible schedule management, including booking, rescheduling and cancellation.
It sends appointment reminders to help prevent unnecessary downtime and time waste.
It saves appointment information in the EMR or CRM system in an approach that is more easily manageable and staff-friendly.
It improves patient experience and medical service efficiency.
Robo-call:
It is an automated calling system that sends voice recordings to large groups of responders.
It cannot talk to the patient, it only plays back pre-recorded messages.
It does not allow flexible management of appointments, but only sends appointment notices.
Does not send appointment reminders.
It does not save appointment information in the EMR/CRM systems.
Responders might consider it annoying and intrusive.
Have you ever had to repeat the same phrase many times while talking to a virtual assistant? Have you ever felt frustrated and wasted your time repeating the same words?
Call “Alice” and ask her to repeat the phrase or word you said.
That way you will have the opportunity to see how accurate the solution is.
The “Alice” medical voicebot provides medical facilities with measurable benefits, such as increased efficiency as well as time and cost savings.
Feel free to use our services to fully exploit the potential of artificial intelligence for medical services.